Privacy Policy
Yokohama Visa & Living Support (“YVLS”) respects your privacy and is committed to protecting the personal information you provide to us.
1. Information We Collect
We may collect personal information when you contact us through our website, contact form, LINE, WhatsApp, email, or other communication methods.
This information may include:
- Your name
- Email address
- Country or region
- Current residence status or immigration-related information
- Information you provide regarding your inquiry or consultation
- Other information necessary to provide our services
2. How We Use Your Information
We use your personal information for purposes including:
- Responding to inquiries and consultation requests
- Providing visa, immigration, and living support services
- Communicating with you regarding our services
- Preparing documents or providing information requested by you
- Improving our services and website
- Complying with applicable laws and regulations
We will not use your personal information for purposes unrelated to those stated above without your consent.
3. Sharing of Personal Information
We do not sell or provide your personal information to third parties without your consent, except where required by law or where necessary to provide services requested by you.
When necessary, information may be shared with relevant government authorities, professional service providers, or other parties involved in your case, only to the extent necessary.
4. Use of LINE, WhatsApp, and Other External Services
If you contact us through LINE, WhatsApp, or other third-party services, your information may also be handled according to the privacy policies and terms of those service providers.
Please review their respective privacy policies if you have concerns about how your information is handled by those platforms.
5. Security of Personal Information
We take reasonable measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no internet-based communication system can be guaranteed to be completely secure.
6. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to respond to your inquiry, provide our services, comply with legal obligations, or maintain appropriate business records.
7. Your Rights
You may contact us if you wish to request access to, correction of, or deletion of your personal information, subject to applicable laws and regulations.
8. Cookies and Website Analytics
Our website may use cookies or similar technologies to improve website functionality and understand how visitors use the site.
If third-party analytics services are used, information may be processed in accordance with the privacy policies of those providers.
9. Changes to This Privacy Policy
We may update this Privacy Policy when necessary. Any changes will be posted on this page.
10. Contact
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us through the contact methods provided on this website.
Last updated: September 2026